If there is any information you are not clear about, please do not hesitate in contacting us by telephone or email and we would be more than happy to clarify any points.
What information we collect?
When you place an order, request a catalogue, provide feedback using our website, we need to know your name and other information such as your postal address, e-mail address, telephone number. We gather this information to allow us to process your request.
The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general.
We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
We and our group companies may also wish to provide you with information about special features of our web site or any special service or products which we think may be of interest to you.
We may provide this information by post, text message or email. If you would rather not receive this information please send an e-mail to firstname.lastname@example.org stating your preferences.
How We protect Your data?
The Internet is not a secure medium. However we have installed a mechanism that uses digital server identities so that you can be sure that the website you access is ours.
This is done using one of the internet Trusted Certification Authorities. When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will be encrypted.
When you create an online order, request information that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification.
Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.
Access to the information we hold (data subject)
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us at the address below.
Amend or deletion of Information about the Data Subject
You may without undue delay request the amendment or deletion of personal data concerning you, and ArtyBee shall update or delete the personal data without undue delay when one of the following applies:
a: We will amend the data if you advise us that the data is inaccurate.
a: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
b: if you withdraw your consent on which the processing is based, and where there is no other legal ground for the processing;
c: if you object to the processing in case the processing is for direct marketing purposes;
d: if the personal data have been unlawfully processed; or
e: if the personal data have to be erased for compliance with a legal obligation in EU or national law.
You cannot request deletion of data that has to be held by us for accounting or our compliance due to legal regulations.
Continued use of this website will signify that you agree to any such changes. We will continue to abide by and apply the data protection and data security laws and principles as set out by the European Union.
Links to other websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by ArtyBee such as PayPal, WorldPay, Facebook and Twitter.
ArtyBee has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that ArtyBee shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
EU General Data Protection Regulation (GDPR)
The processing of your data is either based on your consent or in case the processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract, cf. GDPR art. 6(1)(a)-(b).
If the processing is based on your consent, you may at any time withdraw your consent by contacting us using the contact information below.
In order to enter into a contract regarding the purchase of Services or Products, you must provide us with the required personal data. If you do not to provide us with all the required information, it will not be possible to deliver the Service or Product.
Children’s online privacy protection Act compliance
ArtyBee is in compliance with the requirements of the Children’s Online Privacy Protection Act. We will not intentionally collect any information from anyone under 13 years of age. Our website, products and services are all directed at people who are at least 13 years old or older.
Personal data breach notification
In the event that your data is compromised, ArtyBee will notify you and competent Supervisory Authority(ies) within 72 hours by e-mail with information about the extent of the breach, affected data and ArtyBee action plan for measures to secure the data and limit any possible detrimental effect on the data subjects.
"Personal data breach" means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed in connection with the Services we provide.
Some calls maybe recorded for quality and training purposes.
What are cookies?
Cookies are small text files which are placed on your computer when you visit a website.
First party cookies are set by the site you have chosen to visit.
Third party cookies are set by sites external to the one you are visiting.
Session cookies expire when you close your browser.
Persistent cookies do not immediately expire and will remain on your computer until they reach their expiration date or you choose to remove them.
Web beacons are small pixels that are used alongside cookies to monitor site activity.
Why should I be concerned?
The E-Privacy Directive asks businesses to make their online customers aware of cookie usage, so that customers may opt out if they prefer. Cookies are not computer programs and they cannot spread viruses. They cannot access other information stored on the users computer in order to get a user's email address for example.
ArtyBee recommends that you accept cookies from our site, as you will not be able to use our online shopping service without them, or would prevent ArtyBee from making future improvements to services based on tracked visitor behaviour.
However, if you wish to disable our cookies it can be achieved via your browser settings or via www.networkadvertising.org/choices. To find out more about managing cookies visit http://www.aboutcookies.org.
What cookies doesuse?
ArtyBee uses first party cookies to:
provide a shopping service such as logging in to your account, remembering the contents of your basket and remembering your details whilst going through checkout.
track visitor numbers, paths and sales to ensure that we can supply a fast and efficient shopping service.
ArtyBee uses third party session and persistent cookies to:
ArtyBee work with third party suppliers such as Google Inc who may set cookies on our website. This allows ArtyBee to use remarketing techniques to help target our marketing and advertising campaigns more effectively by providing internet based advertisements that are personalised to your interests.
ArtyBee uses web beacons to: